Good questions.
Everything about booking, paying and getting paid.
Clients
How do I find the best pro for me?
Search by area or service and compare profiles. Each profile has photos of past work, client reviews and a price list, so you can choose with confidence.
How do I book an appointment?
Pick a pro, choose a service and a free time, then pay in the app. Your booking is confirmed straight away and your pro is notified.
Can I cancel or reschedule?
Yes. You can reschedule or cancel from your appointments screen. A cancelled paid booking is refunded.
Can I book makeup artists, lash or nail technicians?
Yes. Barbers, hair stylists, makeup artists, lash technicians, nail technicians and more can list their services. Search for what you need, such as braids, lashes, gel nails or bridal makeup, and you'll see the pros who offer it.
Payments
What payment options are there?
You can pay by card or from your in-app wallet. The price is shown before you confirm.
Is the price I see the price I pay?
Yes. Services are priced up front, and the total is shown before you pay.
What if I'm charged twice?
If a payment is received more than once for the same booking, it's flagged for our team to review and refund. Contact us with your booking details.
Pros & shops
How do I get paid?
Clients pay through the app. When you mark the appointment complete, your earnings move to your balance and you can withdraw to your bank account.
Are there withdrawal limits?
Withdrawals above the standard limit are reviewed by our team before they are paid out.
How do I set my working hours?
Choose the days you work and your opening and closing time for each day. Clients can only book a service that fits fully inside those hours.
I own a shop. Can I list booths?
Yes. Shop owners can create a shop, add their pros and list booths for rent in the app.
Account
Can I use Combs & Clippers on the web?
Booking, payments and account management happen in the mobile app for iOS and Android. This website is where you learn about the service and download the app.
I forgot my password.
Use "Forgot password" in the app. We'll email you a one-time code to reset it.
Can I use my account on two phones at once?
No. For your security, signing in on a new device signs you out of the previous one.
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