Last updated: 14 October 2026
This policy explains what personal information Combs & Clippers (“we”, “us”) collects when you use our website and mobile app, why we collect it, who we share it with, and the choices you have. By using Combs & Clippers you agree to the practices described here.
1. Information we collect
Information you give us
- Account details: your name, email address, phone number, password and the type of account you choose (client, pro or shop owner).
- Profile details: photos, a short bio and, for pros and shop owners, services, prices, working hours, shop details and portfolio images.
- Bookings and messages: the services you book or offer, appointment dates and times, reviews you write and anything you send us for support.
- Payout details: pros and shop owners who withdraw earnings give us bank account details so we can send the money.
Information from your use of the app
- Payments: card and bank payments are handled by our payment provider. We receive confirmation of the payment, the amount and a reference, not your full card details. We also keep a record of wallet balances, payments, refunds and withdrawals.
- Device and sign-in information: a device identifier, so we can keep your account secure and sign you out on other devices, and a token that lets us send you push notifications.
- Permissions you grant: for example your location (to show pros near you), notifications, camera or photos (to add pictures) and biometrics (to unlock the app). You can change these in your phone’s settings at any time.
This website
The website does not currently use advertising or analytics trackers. If we add analytics or similar tools in future, we will switch them on only if you accept cookies in the banner shown on your first visit. We remember your choice (accept or decline) in your browser’s local storage, and you can change it at any time with “Cookie settings” in the footer. The site loads fonts from Google Fonts, so your browser connects to Google’s servers when a page opens. Our server also keeps ordinary technical logs, such as your IP address and the pages requested.
2. How we use your information
- to create and run your account, show your profile and let clients and pros find and book each other;
- to take payments, credit pros and shop owners, process refunds and pay out withdrawals;
- to send one-time codes, booking confirmations, reminders and other notifications about your account;
- to keep Combs & Clippers safe, prevent fraud and misuse, and resolve disputes;
- to answer your questions and improve the app; and
- to meet our legal and regulatory obligations.
3. Who we share it with
We share only what is needed:
- Other users. When you book, the pro sees your name and the booking details. Clients see a pro’s public profile, services, prices, photos and reviews.
- Service providers that help us run the app, such as our payment provider (Monnify), push-notification provider (OneSignal), image hosting (Cloudinary) and email delivery. They may only use your information to provide their service to us.
- Authorities and advisers when the law requires it, or to protect the rights, safety and property of our users and of Combs & Clippers.
We do not sell your personal information.
4. How long we keep it
We keep your information while your account is active and for as long as needed to provide the service, settle disputes and meet legal obligations. Financial and transaction records may be kept for longer where the law requires. When information is no longer needed we delete it or make it anonymous.
5. Security
We use reasonable technical and organisational measures to protect your information, including one-time codes for sensitive actions and limits on repeated attempts. No system is completely secure, so please keep your password and PIN private and tell us straight away if you think your account has been used without your permission.
6. Your rights
Under the Nigeria Data Protection Act 2023 you have the right to ask us to give you a copy of your personal information, correct it, delete it, restrict or object to how we use it, and withdraw your consent where we rely on it. You can also complain to the Nigeria Data Protection Commission. To use any of these rights, contact us through our Contact page or the Help section of the app and we will respond within a reasonable time.
7. Children
Combs & Clippers accounts are for people aged 18 and over. Parents and guardians can book services for children from their own account. We do not knowingly collect information from children who create their own account.
8. Changes to this policy
We may update this policy from time to time. When we make an important change we will update the date above and, where appropriate, tell you in the app. Continuing to use Combs & Clippers after a change means you accept the updated policy.
9. Contact us
Questions about this policy or your information? Reach us on WhatsApp, by phone or by email from our Contact page, or from the Help section inside the Combs & Clippers app.